TERMS AND CONDITIONS

These Terms and Conditions apply to all train ticket searches, reservations, purchases, changes, and related services made through our website. By accessing this website or making a train ticket booking, you acknowledge that you have read, understood, and agreed to the Terms and Conditions below.

Our website provides an independent online train ticket booking service for travelers in Vietnam. We assist passengers with searching train schedules, selecting available seats or berths, making payments, receiving tickets, and obtaining booking support before and after purchase.

ACCEPTANCE OF TERMS

By using this website or completing a booking, you agree to comply with these Terms and Conditions and all applicable rules associated with your selected train ticket.

You agree not to use the website for unlawful purposes, interfere with the operation or security of the website, attempt to access restricted areas, or provide false or misleading information when making a reservation.

If you do not agree with these Terms and Conditions, please do not proceed with a booking through this website.

TRAIN TICKET BOOKING

Our website allows passengers to search and reserve train tickets for routes within Vietnam. Available trains, schedules, seat classes, fares, and ticket conditions are displayed according to the information available at the time of search or booking.

To process a train reservation, passengers may be required to provide:

• Passenger's full name
• Date of birth
• Gender
• Nationality
• Passport number or identification number where required
• Email address
• Telephone number
• Travel date
• Departure and arrival stations
• Preferred train and departure time
• Preferred seat or berth class

You are responsible for ensuring that all information entered during the booking process is complete and accurate.

Passenger information should match the identification document that will be presented during the journey. Incorrect passenger names, passport details, travel dates, or other information may result in additional charges, ticket modification requirements, or refusal of travel.

BOOKING CONFIRMATION

Submitting a booking request does not automatically guarantee a seat or berth.

A reservation is considered confirmed only after the required payment has been successfully received, seat availability has been confirmed, and a booking confirmation or ticket has been issued.

Train availability can change quickly, particularly during weekends, public holidays, summer travel periods, and other peak travel seasons. A seat shown as available during your initial search may no longer be available when the reservation is processed.

If your selected seat, berth, train, or travel time becomes unavailable before ticket issuance, our customer support team may contact you with an alternative option.

TRAIN SCHEDULES

Train departure and arrival times displayed on the website are based on the latest schedule information available at the time of booking.

Train schedules may be changed due to operational requirements, weather conditions, infrastructure maintenance, railway repairs, accidents, natural disasters, or other circumstances beyond our control.

Passengers should check their confirmed ticket carefully and verify the latest departure information before traveling to the station.

SEAT AND BERTH CLASSES

Different trains may provide different types of seats and sleeping berths. Depending on the train, available classes may include:

• VIP Sleeper (2-berth cabin)
• VIP Sleeper (4-berth cabin)
• Deluxe Sleeper (4-berth cabin)
• Sleeper Berth (6-berth cabin)
• VIP Soft Seat (AC)
• Soft Seat (AC)

Seat layouts, cabin interiors, bedding, equipment, colors, facilities, and onboard amenities may differ depending on the train, carriage, route, and operating conditions.

Images displayed on our website are provided for illustrative purposes and may not represent the exact carriage assigned to your journey.

SEAT ASSIGNMENT

Passengers may select their preferred seat or berth where seat selection is available. However, a particular seat number, berth position, or carriage cannot be guaranteed until the ticket has been successfully issued.

In certain circumstances, seat or carriage assignments may be changed for operational reasons. Where possible, an equivalent seat or berth class will be provided.

CHILDREN AND INFANTS

Ticket requirements for children may depend on the child's age, height, route, train, and applicable railway regulations.

When making a reservation for a child, passengers must provide the correct date of birth and other requested information.

Parents or accompanying adults are responsible for carrying appropriate identification or supporting documents for children when required.

FARES AND PRICES

The total price displayed during the booking process may include the train fare, applicable taxes, booking charges, payment processing costs, and service fees where applicable.

Prices may vary depending on the route, train, seat or berth class, travel date, availability, and booking conditions.

Fares are not guaranteed until payment has been completed and the booking has been successfully confirmed.

If there is a significant fare change before ticket issuance, we will inform you before processing the affected reservation.

PAYMENT

Available payment methods will be displayed during the booking process. Depending on availability, passengers may pay using major credit or debit cards and other supported online payment methods.

Payments are processed through secure payment systems. Your card issuer or bank may apply additional foreign transaction, currency conversion, or international payment fees. Such charges are determined by your financial institution and are outside our control.

For security purposes, certain transactions may require additional verification before a ticket can be issued.

E-TICKETS AND BOOKING CONFIRMATION

After successful payment and ticket issuance, the booking confirmation and/or electronic ticket will be sent to the email address provided during booking.

Please check your inbox and spam or junk folder if you do not receive your ticket within the expected processing time.

Passengers are responsible for providing a valid and accessible email address. We are not responsible for delivery problems resulting from an incorrect email address provided during booking.

If you have completed payment but have not received your confirmation or ticket, please contact our customer support team as soon as possible.

TICKET CHANGES

Ticket changes are subject to availability, the selected seat class, fare conditions, and the time remaining before departure.

Under our current ticket policy, change requests must generally be submitted at least 48 hours before the scheduled departure time.

Depending on the selected seat class, a change fee may apply:

• VIP Sleeper (2-berth cabin): 20% of the original ticket price + fare difference
• VIP Sleeper (4-berth cabin): 20% of the original ticket price + fare difference
• Deluxe Sleeper (4-berth cabin): 30% of the original ticket price + fare difference
• Sleeper Berth (6-berth cabin): 30% of the original ticket price + fare difference
• VIP Soft Seat (AC): 20% of the original ticket price + fare difference
• Soft Seat (AC): 30% of the original ticket price + fare difference

If the new ticket is more expensive than the original ticket, the passenger must also pay the applicable fare difference.

Changes requested within 48 hours of departure may not be accepted.

CANCELLATION AND REFUND

Under our current ticket conditions, voluntary cancellation and refund are not permitted for the train ticket classes listed in our Train Ticket Policy.

Passengers should therefore carefully check the travel date, route, departure station, arrival station, train number, passenger information, and seat class before completing payment.

If a train is cancelled or significantly affected by the railway operator, applicable options will depend on the circumstances and the policies applicable to the affected service.

Where a refund is approved due to an operational disruption, the processing time may depend on the railway operator, payment provider, issuing bank, and payment method.

MISSED TRAINS AND NO-SHOW

Passengers are responsible for arriving at the correct station in sufficient time before departure.

If you miss your train because you arrive late, travel to the wrong station, fail to present the required documents, or do not board for personal reasons, the booking may be treated as a no-show.

No-show tickets may become invalid and may not be eligible for changes or refunds.

We recommend arriving at the station at least 30 minutes before the scheduled departure time.

TRAVEL DOCUMENTS

Passengers are responsible for carrying the identification documents required for their journey.

International travelers should carry their original passport. Domestic passengers should carry an appropriate government-issued identification document where required.

The passenger name and other identification information on the ticket should correspond with the travel document presented during inspection.

Passengers are responsible for ensuring that passports, visas, entry permissions, and other travel documents required for their overall journey are valid.

BAGGAGE

Passengers must comply with the applicable baggage rules for their journey.

As a general guideline, passengers may carry personal luggage subject to applicable weight and size limitations. Oversized, overweight, dangerous, restricted, or specially handled items may be subject to additional requirements or charges.

Passengers are responsible for supervising their personal belongings during the journey. Valuable items such as passports, money, electronic devices, jewelry, and travel documents should remain with the passenger whenever possible.

PROHIBITED AND RESTRICTED ITEMS

Passengers must not carry dangerous or prohibited items onboard trains. Restricted items may include explosives, flammable substances, hazardous chemicals, weapons, and other items prohibited by applicable regulations.

Passengers may be required to undergo baggage or security inspections before boarding or during the journey.

TRAIN DELAYS, SCHEDULE CHANGES AND CANCELLATIONS

Train services may occasionally be delayed, rescheduled, diverted, shortened, or cancelled due to operational conditions, railway maintenance, infrastructure repairs, weather, natural disasters, accidents, or other circumstances beyond our control.

If we receive notification of a significant schedule change affecting your confirmed booking, we will make reasonable efforts to inform you using the contact information provided during booking.

Passengers should therefore ensure that their email address and telephone number are correct and should check their email regularly before departure.

Alternative travel arrangements, ticket changes, or refunds resulting from railway disruptions will be handled according to the applicable conditions of the affected ticket and service.

FORCE MAJEURE

We are not responsible for failure or delay in providing services resulting from circumstances beyond reasonable control, including but not limited to severe weather, floods, storms, landslides, earthquakes, natural disasters, epidemics, government restrictions, strikes, civil disturbances, railway infrastructure failures, accidents, or emergency repair works.

In such circumstances, available alternatives, changes, or refunds will depend on the applicable railway and ticket conditions.

PASSENGER RESPONSIBILITIES

Before completing a booking, passengers are responsible for checking:

• Passenger names and identification information
• Departure and arrival stations
• Travel date
• Train number and departure time
• Seat or berth class
• Ticket change and cancellation conditions
• Baggage requirements
• Required travel documents

After receiving the ticket, passengers should immediately review all ticket information and contact customer support if they identify an error.

INDEPENDENT BOOKING SERVICE

This website is an independent third-party online booking service. We provide train search, reservation, payment, ticket delivery, and customer support services for travelers.

We do not operate trains, railway stations, railway infrastructure, or onboard railway services. Train operations, schedules, rolling stock, station facilities, and onboard services are controlled by the relevant railway operators and service providers.

Any railway names, station names, train numbers, route information, and other transportation references displayed on this website are used solely to identify and describe the travel services available for booking.

WEBSITE INFORMATION

We make reasonable efforts to keep train schedules, route information, seat descriptions, fares, and travel information accurate and up to date.

However, railway information may change without prior notice. Information displayed on the website should therefore be considered together with the final details shown on your issued ticket and any subsequent service notifications.

LIMITATION OF LIABILITY

We are responsible for providing the booking services described on this website with reasonable care.

However, we are not responsible for events outside our reasonable control, including train delays, railway cancellations, infrastructure problems, weather disruption, passenger no-shows, lost personal belongings, immigration or identification issues, or services directly provided by railway operators and other third parties.

Nothing in these Terms and Conditions excludes any rights or remedies that cannot legally be excluded under applicable law.

PRIVACY

Passenger information provided during the booking process will be processed for purposes including reservation management, payment processing, ticket issuance, customer support, fraud prevention, and compliance with applicable legal requirements.

Please refer to our Privacy Policy for additional information regarding the collection, processing, and protection of personal information.

CHANGES TO THESE TERMS

We may update these Terms and Conditions when necessary to reflect changes to our services, ticket policies, payment procedures, railway conditions, or applicable requirements.

The Terms and Conditions applicable to your booking are those in effect at the time the reservation is made, except where subsequent changes are required by law or by circumstances affecting the booked railway service.

CONTACT AND CUSTOMER SUPPORT

If you require assistance with a booking, ticket change, payment, travel documents, or other train-related questions, please contact our customer support team using the contact information displayed on this website.

When contacting us about an existing reservation, please provide your booking code and the email address used to make the booking so that we can assist you efficiently.

IMPORTANT NOTE

By completing a train ticket booking through this website, you confirm that you have reviewed the booking details and agree to the applicable fare rules, change conditions, cancellation conditions, and these Terms and Conditions.

Please review all travel information carefully before making payment and contact our customer support team if you require clarification before completing your reservation.